FAQ – Frequently Asked Questions

Orders & Processing

How long does order processing take?
Most orders are processed within 1–3 business days. You'll receive a confirmation email once your order is placed and a second email when it ships.

Delivery Estimates

When will my order arrive?
Standard delivery typically takes 5–10 business days after your order ships. Delivery times may vary depending on your location and carrier availability. Expedited options may be available at checkout.

Tracking Your Order

How do I track my order?
Once your order ships, you'll receive a tracking number by email. Use that number on the carrier's website to check the status of your delivery.

My tracking hasn't updated — what should I do?
Tracking can take 24–48 hours to update after your shipping confirmation email. If there's still no movement after that window, please contact our support team.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery on eligible items. Items must be unused and in their original packaging. Please review our Return Policy for full details.

How do I start a return?
Contact us with your order number and reason for return, and our team will guide you through the process.

Damaged or Wrong Items

My item arrived damaged or I received the wrong product — what now?
We're sorry to hear that! Please reach out to us within 7 days of delivery with your order number and a photo of the item. We'll make it right as quickly as possible.

Address Changes

Can I change my shipping address after placing an order?
Address changes can only be made before your order ships. If you need to update your address, contact us immediately with your order number. We cannot guarantee changes once fulfillment has begun.

Contact & Support

How do I get in touch with SwiftBasket?
Our support team is here to help. Visit our Contact page to send us a message and we'll respond as soon as possible.

You can also review our store Privacy Policy and Terms of Service for additional information.