Refund policy
Return & Refund Policy
Thank you for shopping at SwiftBasket. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Window We accept return requests within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
How to Request a Return To initiate a return, please contact us at your store email before sending any items back. Do not return items without prior authorization. Once we review your request, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.
Eligibility To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Damaged items due to misuse or improper handling
Exchanges We only replace items if they are defective, damaged, or you received the wrong item. If you need an exchange for the same item, contact us within 7 days of delivery with photos of the issue. Once approved, we will arrange the exchange at no additional cost to you. We are unable to process exchanges for a different product or size at this time.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).
Contact Us For any return or refund inquiries, please contact us through our store's contact page.